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But our ministry only has 233,000 registered disabled members, which is less than one per cent,” she said after launching the Hilton Christmas Train yesterday.
She also attended the GongxiDeeparayamas Charity Party at the hotel.
Noriah encouraged the disabled to register with the department so that the ministry would have a clearer picture in assessing the disabled community’s situation.
She added that only 581 registered OKU (disabled people) were working in the public sector.
“OKU with a monthly income of less than RM1,200 would be entitled to apply for a RM300 incentive under the department’s scheme,” she said.
A monthly allowance of RM300 would also be given to caregivers of bed-ridden OKU with a total household income of less than RM3,000 per month. Noriah presented 25 charity homes with RM4,500 each at the event.
The donations were generated from the Fifth Hilton Christmas Train project which features a train display by lecturers and students from the University College Sedaya International School of Architecture and Built Environment.
Technology to the rescue: Wong using a computer with a special software that reads out the document for the user.
The objective of the press conference was to inform the blind about the job opportunities available, to raise awareness on how to hire those who are visually-impaired, and to encourage future employers to contact the relevant organisations for more information.
“Many people do not know how to interact with disabled people. At an interview, it’s wrong for interviewers to keep quiet just because they have no experience in interacting with PWDs,” said Wong.
“In order to establish rapport, they should introduce themselves and other interviewers.
“Get to know the candidate. Some interviewers tend to focus on the interviewee’s disabilities instead of their capabilities and strengths. They should access the candidate’s skills, motivation level, past working experiences as well as ask them how they can contribute to the company,” he said in the interview at the society’s headquarters in Brickfields, KL.
He added that the employers should also identify the support systems needed.
“They would need to install a software imported from the United States, which costs about RM4,000, into any computer to enable us to decipher and type documents,” said Wong who uses the system to prepare his lecture notes and write and send e-mails.
“Some employers fear for the disabled person’s safety especially where staircases are concerned.
Going up and down the stairs is not a problem, just give them a day to walk around the office and get accustomed to it,” he said.
On transportation to work, he said, “Almost 100% of the visually-impaired take the public transport to work and they can make it there on time.”
Speaking from personal experience, Wong recalled the disappointment he faced as a visually-impaired person when seeking for jobs before landing his current job as a lecturer.
“I spent three years looking for a job after I completed my master’s and have sent out around 1,000 resumes, some to well-established companies, but I was only called for less than 20 interviews.
He added that among the job options available for the visually-impaired were lawyer, legal adviser, trainer, counsellor, telemarketer, telephonist, editor, writer, lecturer, school teacher and government agency officer.
For details, visit the Malaysian Association for the Blind (MAB) http://www.mab.org.my/ or call the Society of the Blind in Malaysia at 03-2274 6162.
Accessibility makes touring the Great Wall of China possible for this disabled traveller.
Jones was in Malaysia as part of a team comprising Disability View and representatives from a host of disability organisations based in Britain to inspect how welcoming Malaysia was to disabled travellers.
Disability View, an organisation which provides current and useful information on disability in Britain, had sent its editorial representative to Malaysia on an educational trip jointly organised by Wings on Wheels, a specialist travel company for people with special needs, Malaysia Airlines and Malaysia-based travel agency Diethelm Travel Management.
In its September/October 2003 issue, Disability View’s magazine reported that although it took a considerable amount of “woman-handling” to get Jones in and out of the boat and to lunch, the excursion at the mangrove swamp was “worth the effort” and, according to Jones, “the boat ride to look at some of the country’s marine life was ‘just amazing’.”
The trip, while having assessed at that time the accessibility of most five-star hotels in the heart of Kuala Lumpur (door widths, colour contrasts, ramp gradients, room layouts and positioning of facilities and equipment: all check; with Equatorial Hotel offering the best quality of access), and that transfers from the lifts to their coach were more accessible than the regular train shuttle into the heart of the city, also showed the potential the country has as a tourist destination for the disabled, and how much the disabled want – and should be entitled to – their fun.
But that’s only possible if they are given the means to be independent.
“We usually prefer to be independent when we go on trips so we won’t slow down the group,” says Antony Leopold, who is himself disabled after having been struck with post-poliomyelitis of both legs since 1953. He has moved around with walking aids or on a wheelchair since.
While first-world countries like the United States and many European countries have proven to be accessible holiday destinations, Malaysia still has some way to go.
“Malaysia is quite far from being ‘travel accessible’ although the concept of barrier-free tourism is now gradually being implemented.
“Initially, I thought accessibility elsewhere was like how it is in Malaysia, but when I discovered just how accessible other countries were in comparison, I was inspired to do something,” Leopold says, adding that the disabled include both the handicapped and the elderly who rely on help to move around.
Married with three children, and able to move around independently in his own car, Leopold, 56, wishes to afford the same kind of experience to as many in the disabled tourist community as possible. And W what better way than to use his business as the platform to offer such value-added services?
In 2004, Leopold set up Ace Altair Travels Sdn Bhd after having been in the travel business in various capacities for some 15 years. Besides attending to able-bodied customers, he is determined that the company would realise his dream of providing meaningful holidays for the disabled.
“I’ve always loved travelling. This is the extension of my dream. Initially, I thought travelling would be impossible in the light of my disability because so many places weren’t disabled-friendly.”
As far as Leopold knows, there are no other providers of accessible travel in the country although he knows of cases of disabled travellers being handled by other agents.
He seems to be travelling a lonely road, considering the odds stacked against him.
“If you want to do something, you have to start by doing it on your own,” he replies with spirit.
Leopold developed Travel Assist, a niche value-added service specially designed to identify hotels with rooms for the disabled, and accessible places of interest and attractions, as well as provide transportation and transfers, and accompaniment by specially trained personnel upon request.
Providing such highly specialised services, especially when it’s new, can be tough. In order to market Travel Assist effectively, Leopold has subscribed to Malaysian Tourism Online Unified Reservation System (myTours), a system developed by Creative Advances Technology Sdn Bhd,
A consolidated tourism e-business platform that will unite government agencies, various sectors of the travel industry, and consumers, myTours includes components such as Hotels2Go and Flights2Go, and other travel-related technology integral to the entire supply chain of the tourism industry.
“I believe in the power of technology. The Commerce platform helps me jump-start my online travel business. It helps me connect with other travel agents and suppliers, whether they are inside or outside of Malaysia. This is a great way to promote my service,” he says.
One can rest assured the destinations he recommends are places that he and his family have personally scouted. In terms of accessible accommodation, Leopold says that most five- and four-star hotels in major cities in Malaysia have one or two handicapped user-friendly rooms with wider doors, accessible ramps, hand railings and some with roll-in showers.
Some of his trips have turned up unexpected surprises: some small towns offer disabled-friendly accommodation, like the 100-room Hotel Flamingo in the quiet town of Sitiawan!
Apart from the services, Leopold also provides other necessities.
“We will provide crutches and basic wheelchairs in case tourists do not bring their own, and we are planning to get motorised wheelchairs and a specially equipped van for wheelchair-bound travellers. I recently found a travel company that has a 28-seater coach which has a wheelchair lifter. They are very keen to work with me on my proposed services for disabled travel.
“We’ve also ordered portable ramps and I am in touch with an orthopaedic specialist who will advise me on how to best service disabled tourists,” he says, adding that he hoped to cater to small groups of four or five initially.
Leopold estimates start-up costs at RM300,000. He agrees that the infrastructure has to be in place for his venture to be successful.
“If you have the facilities, and help from the Government, the tourists will come. I have the contacts to provide a holiday for disabled travellers – I’ve made it possible for disabled tourists to ride an elephant in Thailand or even go scuba-diving.
“Having said that, we are realistic – there are some places we can’t go; for instance, I couldn’t walk up the Taj Mahal when I was on holiday in India, but being there and seeing it was wonderful enough for me. But, in certain instances, things can be improved. A holiday can be made a little better for the disabled with a ramp placed here or there, or resorts taking that extra step by constructing lanes near pools or by the beach for the disabled to move on.
“I’ll make sure something happens in my lifetime, regardless of whether every other entity comes in to play its part or not,” he says, adding that he hopes Travel Assist would be fully operational by next year.
■ Ace Altair Travels Sdn Bhd is located at Suite 1.12, 1st floor, The AmpWalk, 218, Jalan Ampang, KL. For details, call 03-2166 3755/ 4755.